ProActive Support: Real People, Reliable Care
Database Management You Don’t Have To Think About
Managing critical SQL Server databases can quickly become an operational burden, consuming valuable resources, escalating unexpected costs, and exposing your organization to compliance risks and hidden performance issues. The constant cycle of reactive firefighting, responding to outages, patching vulnerabilities, and handling late-night emergencies, can disrupt your team’s productivity, leading to inefficiencies and increased operational stress. Nova DBA’s ProActive Support is specifically designed to tackle these challenges head-on, providing proactive monitoring, regular maintenance, predictable monthly budgeting, and yearly database health checks, effectively eliminating the uncertainties and complexities of database management.
With Nova DBA’s ProActive Support, your databases are consistently secure, compliant, and optimized, significantly reducing downtime and enhancing database reliability. Our expert team and advanced monitoring tools proactively address potential issues, freeing your internal IT resources to focus strategically on business growth and innovation. The result is a stable, efficient, and predictable database environment, delivering the peace of mind that your critical systems are in capable hands and your organizational objectives are fully supported.
How Does ProActive Support Work
1 Annual Database Health Check:
Every year, Nova DBA conducts a comprehensive health check on your production databases to ensure everything is performing at its best. This in-depth assessment identifies misconfigurations, inefficiencies, and potential risks, helping you avoid issues before they become serious. The result is a detailed Health Check Report and a strategic presentation that outlines a clear, prioritized roadmap for ongoing improvements in performance, stability, and security.
2 NovaWatch Monitoring:
Our NovaWatch platform monitors your critical database metrics around the clock, performance, uptime, backups, and security events. When thresholds are breached, alerts are sent instantly to our operations team for immediate action. Optional 24×7 availability ensures that even after-hours environments are protected. All monitoring is backed by clear service-level agreements (SLAs) that define expected response times and provide peace of mind.
3 Issue Resolution:
When something goes wrong, our team responds quickly. Whether it’s a failed backup, a performance slowdown, or unexpected activity, Nova DBA steps in to diagnose and fix the issue with minimal disruption. With deep expertise in SQL Server environments and clearly defined escalation paths, we ensure issues are resolved efficiently and with full accountability.
4 Quarterly Check-Ups:
Each quarter, your Account Manager will host a strategic review session to analyze monitoring insights, recap support activities, and plan for future changes. These check-ups help keep everything aligned with your business goals while creating space to plan ahead, address priorities, and build long-term value, beyond just resolving day-to-day incidents.
ProActive Support Use-Cases
Workload Doesn’t Justify a Full-Time DBA
When the workload doesn’t justify a full-time DBA, Nova DBA’s ProActive Support program delivers continuous, SLA-backed database support so you can operate with full-time reliability—without full-time employees.
IT Capacity Is Stretched
When IT capacity is stretched and projects stall, Nova DBA’s ProActive Support program offloads regular backups, patching, maintenance, and support so your team can stay focused on innovation and delivery.
Coverage Beyond One DBA
When relying on a single DBA leaves you exposed during leave or turnover, Nova DBA’s ProActive Support supplies a shared, cross-trained team so support never skips a beat.
Advantages of the ProActive Support solution
Completely Managed, So You Don’t Have To Be
Offload routine database administration to a team you can trust. With Nova DBA handling the heavy lifting, your internal resources stay focused on high-impact strategic initiatives.
Issues Resolved Before They Become Problems
Our NovaWatch system keeps a close eye on your environment, catching early warning signs and enabling swift action, long before disruptions hit your users or your bottom line.
Database Health Checks Delivered Annually
Each year, we conduct a full-scale health check of your production databases, tuning performance, strengthening security, and ensuring long-term stability.
Around-the-Clock Coverage (Optional)
When uptime is non-negotiable, our 24×7 support option provides nonstop monitoring and rapid response to keep your most critical systems online and protected.
Clarity in Every Dollar
Ditch the uncertainty of in-house support costs. ProActive Support comes at a predictable monthly rate, giving you financial confidence and easier planning.
Enterprise-Level Support Without the Overhead
Gain direct access to certified DBAs with deep expertise across platforms. It’s everything you need, without the cost of a fulltime team.
Built to Grow With You
As your business evolves, your support scales with it. We keep your database environment secure, efficient, and ready for what’s next.
We take care of your databases so you can focus on your core business.
Learn more about ProActive Support.
Contact usFAQ
Which environments are covered?
What is included?
Suitable for small or large teams?
Emergency response time?
What is NovaWatch?
Is NovaWatch included?
What about tasks not covered by ProActive?
Who performs the work?
