ProActive Support: Real People, Reliable Care
SQL Server support at a predictable cost
Keeping mission-critical SQL Server systems healthy can swamp any IT team—every patch window, late-night alert, and surprise audit drains time, budget, and focus. Nova DBA’s ProActive Support steps in as the Data Custodian for your SQL Server environment, delivering three essentials: scheduled maintenance that keeps performance sharp, continuous monitoring that catches anomalies in real time, and rapid incident response, all wrapped in a flat monthly plan. You can run it with business-hour coverage or add full 24 × 7 escalation—whichever fits your risk tolerance.
Seasoned DBAs enforce backups, security, and retention policies, translating governance rules into daily operations while freeing your staff for innovation. The payoff is a stable, compliant, budget-friendly database platform—and the peace of mind that every stewardship decision is carried out by specialists who understand both uptime and governance.
How Does ProActive Support Work
1 Annual Database Health Check:
Every year, Nova DBA conducts a comprehensive health check on your production databases to ensure everything is performing at its best. This in-depth assessment identifies misconfigurations, inefficiencies, and potential risks, helping you avoid issues before they become serious. The result is a detailed Health Check Report and a strategic presentation that outlines a clear, prioritized roadmap for ongoing improvements in performance, stability, and security.
2 NovaWatch Monitoring:
Our NovaWatch platform monitors your critical database metrics around the clock, performance, uptime, backups, and security events. When thresholds are breached, alerts are sent instantly to our operations team for immediate action. Optional 24×7 availability ensures that even after-hours environments are protected. All monitoring is backed by clear service-level agreements (SLAs) that define expected response times and provide peace of mind.
3 Issue Resolution:
When something goes wrong, our team responds quickly. Whether it’s a failed backup, a performance slowdown, or unexpected activity, Nova DBA steps in to diagnose and fix the issue with minimal disruption. With deep expertise in SQL Server environments and clearly defined escalation paths, we ensure issues are resolved efficiently and with full accountability.
4 Quarterly Check-Ups:
Each quarter, your Account Manager will host a strategic review session to analyze monitoring insights, recap support activities, and plan for future changes. These check-ups help keep everything aligned with your business goals while creating space to plan ahead, address priorities, and build long-term value, beyond just resolving day-to-day incidents.
ProActive Support Use-Cases
Workload Doesn’t Justify a Full-Time DBA
When the workload doesn’t justify a full-time DBA, Nova DBA’s ProActive Support program delivers continuous, SLA-backed database support so you can operate with full-time reliability—without full-time employees.
IT Capacity Is Stretched
When IT capacity is stretched and projects stall, Nova DBA’s ProActive Support program offloads regular backups, patching, maintenance, and support so your team can stay focused on innovation and delivery.
Coverage Beyond One DBA
When relying on a single DBA leaves you exposed during leave or turnover, Nova DBA’s ProActive Support supplies a shared, cross-trained team so support never skips a beat.
Advantages of the ProActive Support solution
Managed by a Certified Team of DBAs:
A Microsoft-certified team of three-to-four DBAs handles backups, patching, and day-to-day care—absorbing workload spikes, vacations, and turnover without burdening your staff.
Dedicated Primary DBA:
You’re paired with a primary DBA who knows your environment end to end, serves as a single point of contact, and coordinates the wider team for fast, consistent action.
NovaWatch Monitoring + SLA-Backed Response:
NovaWatch continuously tracks key metrics and feeds an SLA-driven playbook, so anomalies trigger rapid, guaranteed action before users or revenue feel the impact.
Annual Database Health Checks:
Each production instance receives a scheduled deep-dive that fine-tunes performance, hardens security, and maps out future improvements.
Governance-Aligned Operations:
Retention, masking, and audit policies from your Data Governance program flow straight into daily runbooks, delivering compliance by default.
Scales with Your Business—Cost Stays Predictable:
Choose business-hour or 24 × 7 cover; as workloads grow or shrink, support and pricing adjust seamlessly, ensuring you never pay more than you should.
We take care of your databases so you can focus on your core business.
Learn more about ProActive Support.
Contact usFAQ
Which environments are covered?
What is included?
Suitable for small or large teams?
Emergency response time?
What is NovaWatch?
Is NovaWatch included?
What about tasks not covered by ProActive?
Who performs the work?
