T&M Support We Provide Consistent Watch, You Get Reliable Results
Database Expertise, On Your Terms
In today’s fast-paced business environment, managing complex database systems can become overwhelming, often distracting your core IT team from strategic initiatives. Challenges like multi-platform expertise gaps, compliance vulnerabilities, unpredictable costs, and the burden of maintaining round-the-clock availability can severely impact productivity and performance. Nova DBA’s Time & Material (T&M) Support addresses these critical pain points by offering flexible, expert database support precisely tailored to your needs, across SQL Server, Oracle, MySQL, and PostgreSQL environments. With our specialized expertise, you can focus your internal resources where they matter most.
Choosing Nova DBA’s T&M Support delivers rapid results: reduced operational risks, streamlined compliance, and significantly enhanced database performance and reliability. Our skilled database specialists seamlessly integrate into your operations, proactively monitoring and managing your databases to minimize downtime and maximize efficiency. The result is a resilient, secure, and agile database infrastructure, enabling your organization to operate confidently, align strategically, and scale smoothly in response to evolving business demands.
How Does T&M Support Work
1 Database Monitoring
With T&M Support, we start by implementing custom monitoring designed specifically for your environment. Using NovaWatch or the most effective tool for your setup, we track critical database metrics in real time, performance, availability, backups, and security. Optional 24×7 availability ensures coverage around the clock for mission-critical systems, and our support is backed by service-level agreements (SLAs) that define clear response time commitments. This monitoring ensures issues are identified early, allowing us to take action before they escalate.
2 Issue Resolution
When something goes wrong, our team responds quickly. Whether it’s a failed backup, a performance slowdown, or unexpected activity, Nova DBA steps in to diagnose and fix the issue with minimal disruption. With deep expertise in multiple database platforms and clearly defined escalation paths, we ensure issues are resolved efficiently and with full accountability.
3 Quarterly Check-Ups
Each quarter, your Account Manager will host a strategic review session to analyze monitoring insights, recap support activities, and plan for future changes. These check-ups help keep everything aligned with your business goals while creating space to plan ahead, address priorities, and build long-term value, beyond just resolving day-to-day incidents.
T&M Support Use-Cases
Multi-Platform Coverage
When you have to manage a mix of database platforms, Nova DBA’s T&M Support program provides Oracle, MySQL, and PostgreSQL support—in addition to all flavours of SQL Server—so you can maintain every system with consistent quality and reliability.
Varying Support Demand
When database workload fluctuates throughout the year, Nova DBA’s T&M Support program provides continuous monitoring and scales active support hours up or down as needed, ensuring everything runs smoothly while you pay only for the time you use.
Custom Support or Complex Environments
When your databases operate across multiple platforms or require tailored operational procedures, Nova DBA’s T&M Support program adapts to your unique environment so you can maintain consistent performance and reliability under any conditions.
Advantages of the T&M Support solution
Flexible Support, When You Need It
Your database needs don’t always follow a schedule. T&M Support offers a dynamic, no-commitment model—ideal for short-term initiatives, emergency response, or evolving IT environments.
Instant Access to Database Experts:
Tap into a deep bench of certified DBAs skilled in SQL Server, Oracle, MySQL, and PostgreSQL. Whether it’s troubleshooting performance issues or guiding complex interventions, help is always within reach.
Always Watching, Always Ready:
Our monitoring systems stay on top of your environment—tracking key metrics and alerting our team the moment something needs attention. It’s support that keeps pace with your systems.
Around-the-Clock Coverage (Optional)
When uptime is non-negotiable, our 24×7 support option provides nonstop monitoring and rapid response to keep your most critical systems online and protected.
Confidence Backed by SLAs
Sleep easier knowing your support is governed by service-level agreements. We commit to timely response and resolution—so you’re never left in the dark when it matters most.
Control Your Costs, Not Just Your Databases
Only pay for the time you use. T&M Support gives you expert help without the burden of fixed costs, making it a smart fit for organizations that want flexibility and financial clarity.
We take care of your databases so you can focus on your core business.
Learn more about T&M Support.
Contact usFAQ
Which platforms are covered?
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Do you provide monitoring or is it reactive only?
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